What Is Crisis Management?
Crisis management is the preparation and overall management of unexpected events that could occur during business operations.
Whether it is a natural disaster, a security threat or anything in between, your staff should know how to handle it in response. Preparing your staff with the correct training, and facilitating your shopping centre with the right level of security and compliance is vital and is what will keep your shopping centre safe and secure.
What We Do
Shopping centres offer a high profile asset, meaning that knowing how to react to issues big or small is incredibly important to keep everyone safe, and to get your business back on its feet ASAP.
That being said, there are three key branches of our crisis management and compliance that we focus on, these are the following.
Crisis Management Training
Our crisis management training consists of our RED5 Training Course.
This is a series of 5 training courses that are all designed to provide your staff with the skills, knowledge and experience they require to effectively respond to a crisis.
Within RED5, each course offers an increasing level of intensity and level of responsibility. This means that upon completion of training, you have a well structured and organised staff team; these courses include:
We’re confident that the RED5 training courses are like no other and will prepare you and your staff to keep your shopping centre complex safe and secure.
Our security consultants offer a complete range of services throughout a project’s life cycle, in this case, your shopping centre.
We assist clients in identifying and addressing real-time security threats and risks to their people and business, and prepare staff for such events.
We provide guidance for your specific situation, no matter the size of your shopping centre, we understand the importance of identifying threats.
We engineer design services for necessary solutions (both physical and electronic), and ensure that these solutions are practical and cost-effective. As trusted consultants, we help clients operationally manage the security of their business.
By defining security requirements early on, we provide solutions that become more innovative, cost-effective, and can influence the design process for a safer environment.
Finally, our compliance courses cater to staff, managers, and contractors, offering a blend of theoretical and practical content.
Based in London, we provide on-site delivery to businesses across the South East, South West, and the Midlands. Our flexible course programme can be customised to align with participants’ needs, ensuring targeted learning outcomes.
Benefit from our extensive experience and specialised knowledge and upon completing our training, participants will possess the essential skills and knowledge required. We’re certain that we can instil confidence and provide you with peace of mind surrounding the security and safety of your shopping centre.
Why Crisis Management Is Required
There are a huge range of reasons why crisis management is required for your shopping centre, like we mentioned, keeping your complex secure, safe and reducing the risk of a crisis is the main goal but there are other reasons why too.
Some of these include, but aren’t limited to:
- Stakeholder protection: Having a secure plan in place to mitigate the risk of a crisis makes investment opportunities more attractive to potential stakeholders and provides trust and transparency for current ones.
- Legal compliance: With the right planning and training in place, you’re reassured that you’re aligning with the law and are not in the firing line of legal consequences. In fact, it is now a legal requirement to have the right readiness in place due to The Protect Duty, now known as Martyn’s Law ensuring better protection of public spaces.
- Employee safety: It is crucial that you keep your staff safe, in a large scale complex like a shopping centre there will be a high turnover of staff and ensuring each and everyone is safe should be at the top of your list.
Why Choose Us for Crisis Management & Compliance
Through our crisis management training, you can have full confidence that your workforce is adequately equipped to manage various crisis situations.
Our training encompasses diverse scenarios, spanning from natural disasters to terrorist incidents, and includes practical exercises to instil confidence and competence in your staff’s response.
We emphasise that effective crisis management hinges on thorough preparation, and our training is specifically crafted to guarantee that your business is well-prepared for any unforeseen circumstances.
For more details on any branch of what we offer here at Kiasu Crisis Management for your shopping centre security, get in touch.