This course will cover the importance of the Incident Leader role in the crisis management team (CMT) when it comes to incident direction and management. We’ll cover how to effectively communicate with the incident management team during and after a crisis as well as how to implement the demands of an Incident Director.
It’s vital that any crisis response is in line with the company’s values and vision so we will help delegates build their knowledge of corporate systems and arrangements, and how to implement them. We’ll also teach them the best tactics and tools for providing effective guidance to the incident team on all things policy, financial, and reputation-based to ensure your company’s crisis response is appropriate and successful.
One of the major roles of an Incident Leader is to liaise between the Incident Commander and Incident Director, to support this, we’ll help delegates learn how much they need to get involved and when they should take a step back – teaching them how to get the balance right between too much communication and not enough.
Failing to respond to a crisis in the right way can cause even more problems, so for added peace of mind, we’ll also fully cover legal statuses and implications around crisis management in this course.