Brief

5 Canada Square enlisted Kiasu Crisis Management to deliver onsite Conflict Management Training for their Front of House, Security Control, and Facilities Management teams. The objective was to equip their teams with the necessary skills and strategies required to effectively handle conflicts and challenging situations within their commercial properties.

The Training Experience

Kiasu Crisis Management delivered exceptional Conflict Management Training to 5 Canada Square’s teams. The training courses were conducted by George and Dave, both of whom demonstrated exceptional professionalism and presented top-class supporting materials.

The training courses were tailored to meet the specific needs of 5 Canada Square’s teams, taking into account the unique challenges they face in managing large commercial properties. The pace of the courses was well-received by all participants, ensuring that they could grasp the content thoroughly. Role play and general discussions were included, allowing the attendees to actively engage and apply the learned strategies in real-world scenarios.

Kiasu Crisis Management fostered an inclusive and interactive learning environment during the training. The trainers encouraged open discussion and collaboration, enabling the participants to share their experiences and learn from one another. This approach enhanced the effectiveness and practicality of the training, ensuring that the attendees could confidently handle conflicts and challenging situations in their daily operations.

Results Achieved

The Conflict Management Training provided by Kiasu Crisis Management has achieved remarkable results for 5 Canada Square Commercial Property Management. Following the training, the Front of House, Security Control, and FM teams reported feeling more confident and well-prepared to handle conflicts and challenging situations within their commercial properties.

The training has equipped 5 Canada Square’s teams with practical skills and strategies that they can apply in their day-to-day operations. This has enhanced the safety and security measures within their properties, ensuring the well-being of their tenants and maintaining a positive reputation for the company.

Testimonial

We have used Kiasu for onsite Conflict Management Training for our Front of House, Security Control and FM teams. We are a commercial property of over 500,00 sq ft and being up to date with training is crucial to our business, with high profile tenants in occupation.

We had two training courses arranged, one by George and one with Dave, both were extremely professional and presented top class supporting material. All people involved were pleased with the pace of the courses, the content and inclusion of the attendees in role play and general discussion.

We would not hesitate to utilise, or recommend, their services in future.