Brief

Victoria Centre Nottingham, a prominent shopping centre in the UK, has been working with the Kiasu Crisis Management team and trainers for the past 7 years. During this partnership, Kiasu has delivered site-specific training sessions that have consistently exceeded Victoria Centre Nottingham’s expectations. The trainers have a deep understanding of the UK Shopping Centre market and the specific crisis management needs and challenges faced by the industry.

The Training Experience

Kiasu’s Crisis Management training sessions at Victoria Centre Nottingham are designed to strike a balance between theoretical knowledge and practical exercises. This comprehensive approach ensures that the team members gain the necessary confidence and are well-prepared to handle incidents effectively. By incorporating practical exercises into the training, the team members have been able to apply the strategies and techniques learned in a simulated crisis environment.

Kiasu’s trainers foster an environment that encourages open discussion, collaboration, and learning. This inclusive approach enables the teams at Victoria Centre Nottingham to share their experiences, learn from one another, and build confidence in crisis management. Kiasu’s trainers provide constructive insights that are highly relevant and practical, further enhancing the team’s crisis management skills.

Results Achieved

The long-term collaboration between Victoria Centre Nottingham and Kiasu Crisis Management has resulted in significant improvements in crisis management capabilities. Kiasu’s tailored training sessions, emphasis on practical application, and fostering of collaboration and learning have helped Victoria Centre Nottingham prepare for various crisis situations.

Testimonial

We have worked with Kiasu Crisis Management team and trainers over the last 7 years to deliver site specific training sessions that have surpassed our expectations. 

The trainers understand the UK Shopping Centre market, the importance of current Crisis Management and the associated situations our industry may come across.

The Crisis Management training delivered by Kiasu has moulded our Crisis response plan, enhancing skills and strategies, implementing new policies, and giving us confidence improving communication during challenging situations.

Delivering interactive sessions and providing constructive insights that are relevant and highly practical have given the team the opportunity to practice and lead incidents in a safe controlled environment. 

The training sessions incorporate a combination of theoretical knowledge and practical exercises, building confidence and ensuring the team are well-prepared to handle incidents effectively. 

The trainers create an environment that encourages open discussion, collaboration and learning, enabling the teams to share their experiences, learning from one another and building confidence. 

I am pleased to recommend Kiasu, their skills and training have and will continue to prove an affective part of our due diligence in ensuring our team are crisis ready. 

We look forward to working with them in the future. 

Glen Staniforth

Operations Manager